Collaborative disaster work order management platform
We are building a new kind of system. Who’s in charge? You are.
Crisis Cleanup is a collaborative disaster work order management platform that improves coordination, reduces duplication of efforts, improves efficiency, and improves volunteers’ experience. Crisis Cleaning It works best when a large number of volunteer organizations with many volunteers work together to large numbers of people in a large area, all at the same time.
Challenge — Create an elegant solution for a complicated platform where everyone can do everything.
Crisis Cleanup proves that it is possible to create a nearly frictionless technological platform where inter-organization Cooperation, Communication, Coordination, and Collaboration are not only convenient but required.
One of the main challenges on the platform was to create the right user experience where every user can do everything. There are no permission types and roles that depend on them, and every one can edit or delete the information that was previously created by any other user.
Why? This platform is for people who really want to help in a time when each second is counted. When people’s lives are in line, it is much worse to wait hours for someone to approve changes than to put wrong information by mistake. But predicting possible mistakes, we’ve created the ability to have edits history as well as discard changes.
Website Goal — Improve navigation and user flow
Our goal was to clarify it to users what to do if they belonged to a Relief, Volunteer, or Survivor Organization.
There was a big problem previously when Survivors were creating accounts as Relief Organizations as well as Volunteers instead of an organization created a new one.
This is why we’ve separated Relief Organizations, Volunteers, and Government Agencies into 3 separate flows and highlighted contact information for survivors.
Also, volunteers are forced to select from an existent organization or provide information about the person who has invited them to avoid duplicates
Platform Goal — The right user experience for all user types
Make all platform features like Phone Agent, Cases Map, Internal Layers Editor, Reports, Worksites management, Organization, and Team management easily accessible for Relief Organizations and Volunteers, both from the office and the field.
Time is precious. The faster volunteers find and fill in the information they need, the sooner survivors receive help.
One of the main features is creating and viewing information about Cases.
Usually, information about cases is filled in by phone operators. Then, slot team leaders log in to crisiscleanup.com and go to the map where they see in realtime which homes need help, and which have already been taken care of by other organizations. They find a red icon and claim property to clean up.
Once the work is all done, the team leader reports how many volunteers were involved and how long they worked, then they close the work order, providing any additional notes for the follow-up team.
Phone Agent Tool
Crisis Cleanup founded volunteer organizations to manage virtual call centers. People started calling and asking for help.
After receiving a call, operators enter and organize the information they got. Thanks to that every crew will get real-time data about what homes are being taken care of, what homes have been assisted, and what homes still need assistance.
For this important feature, we’ve created an internal call center for inbound and outbound calls.
Internal Layers Editor
On the platform, organizations can easily add the area of their responsibility and get access to the Crisis Cleanup Cases Database. This allows providing information to other organizations notifying what areas are being taken care of and avoid duplications.
Mobile App — Work effectively in the field
When you are in the fields, it is vital to easily navigate to homes that need help, to see important information about the case, as well as update the case status after work is done. Volunteers, on the other hand, need to communicate with each other efficiently.
The main difference of field working with cases is that a user should have an ability to easily and quickly assign the case on themselves, provide the information about the case and then close it.
We focused on three main things in the application: Map, Users, and Organizations.
Work with Cases
Work on the field differs from management work. We analyzed all the features, selected the most common of them, and reorganized them in terms of accessibility and frequency of use.
The organization is its members. From a field worker perspective the most important function is communication with their team and easy access to the team information, assets, and statistic.
Crisis Cleanup — is not a technology. It’s a philosophy.
Since 2012 more than 650K volunteers have used Crisis Cleanup and helped in 143 disasters with 25% higher efficiency.
Crisis Cleanup has assisted 80,905 Households. 20,000 of them wouldn’t have received help without Crisis Cleanup.
New Design has just been implemented, but we’ve already received our first feedback from users and it is universally positive! People described it as “clean,” “fresh,” “intuitive,” and “exciting.”
We are fascinated that our work has been noticed and appreciated by people in the field.
Created with love by Netrix team ️